1. INTRODUCTION
Avila Naturalle Ltd. is committed to protecting the privacy and personal information of our customers, website visitors, business partners, and other individuals who interact with our company.
We recognise the importance of protecting personal information and are committed to handling it responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit our website, purchase our products, communicate with us, or interact with our services and digital platforms.
By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Our privacy practices are guided by applicable data protection laws and regulations, including the Nigeria Data Protection Act (NDPA) 2023.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Avila Naturalle, we may collect the following categories of personal information:
2.1. Personal Identification Information
Full name.
Date of birth, where required.
Gender, where voluntarily provided.
Other identification details where necessary for a legitimate business purpose.
2.2. Contact Information
Email address.
Telephone number.
Residential or delivery address.
Other contact details you voluntarily provide.
2.3. Transaction and Purchase Information
Where you purchase our products or engage in transactions with us, we may collect:
Products purchased.
Order details and transaction history.
Delivery and shipping information.
Payment confirmation and transaction references.
Customer service and purchase-related enquiries.
We do not intend to collect or retain your complete payment card details or banking passwords through our website.
2.4. Technical and Website Information
When you visit our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address.
Browser type and version.
Device information.
Operating system.
Pages visited and browsing activities.
Date and time of website visits.
Website usage and interaction information.
2.5. Communication and Customer Service Information
We may collect information you provide when you contact us through our website, email, telephone, social media platforms, or other communication channels. This may include enquiries, complaints, feedback, product-related questions, and other correspondence.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information through various channels, including:
When you visit or interact with our website.
When you make enquiries about our products.
When you place an order or purchase our products.
When you complete forms or submit information through our website.
When you subscribe to our newsletters or promotional communications.
When you communicate with our Customer Relations Department.
When you interact with us through social media platforms.
Through cookies and other website technologies.
From authorised third-party service providers where permitted by applicable law.
We only seek to collect personal information that is relevant and reasonably necessary for the purposes for which it is required.
4. HOW WE USE YOUR PERSONAL INFORMATION
Avila Naturalle may use the personal information collected for the following purposes:
To process and manage customer orders and purchases.
To facilitate product delivery and fulfilment.
To respond to enquiries, complaints, and customer service requests.
To communicate important information concerning our products and services.
To provide updates about promotions, discounts, campaigns, and special offers, where permitted.
To improve our products, services, website functionality, and customer experience.
To understand customer preferences and improve our marketing activities.
To maintain accurate business and transaction records.
To detect, investigate, and prevent fraudulent activities or unauthorised transactions.
To comply with applicable legal, regulatory, and statutory obligations.
To protect the rights, property, safety, and legitimate interests of Avila Naturalle, our customers, and other relevant parties.
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted by applicable law.
5. LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
We process personal information only where there is a lawful basis for doing so under applicable data protection laws.
Depending on the circumstances, our lawful bases may include:
Consent: Where you have voluntarily agreed to the collection and use of your personal information for a specific purpose, such as receiving promotional communications.
Contractual Necessity: Where processing is necessary to fulfil an order, provide a requested service, or take steps at your request before entering into a transaction.
Legal Obligation: Where we are required to process or retain information to comply with applicable laws, regulations, or lawful directives.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
Avila Naturalle respects the confidentiality of your personal information. We do not disclose personal information indiscriminately.
However, we may share relevant information with trusted third parties where necessary to provide our services, fulfil business obligations, or comply with applicable laws.
These parties may include:
Payment Service Providers: To facilitate and process customer payments and transactions.
Delivery and Logistics Companies: To ensure that purchased products are delivered to the correct recipients.
Technology and Website Service Providers: To support website hosting, maintenance, security, and technical operations.
Marketing and Communication Service Providers: To assist with authorised promotional campaigns and customer communications.
Professional Advisers: Including legal, accounting, auditing, and other professional advisers where necessary.
Government and Regulatory Authorities: Where disclosure is required by law or necessary to comply with lawful requests.
Where we engage third parties to process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection obligations are in place.
We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to us.
7. COOKIES AND WEBSITE TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember user preferences, and enhance website functionality.
Cookies are small text files stored on your device when you visit a website.
Depending on their purpose, cookies may be used to:
Ensure the proper functioning of our website.
Remember your preferences and settings.
Understand how visitors interact with our website.
Improve website performance and user experience.
Support website analytics and marketing activities, where applicable.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.
Where required by applicable law, we will seek your consent before using non-essential cookies or tracking technologies.
8. DATA STORAGE AND RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, business, and reporting requirements.
The length of time we retain information depends on:
The nature and purpose of the information collected.
The duration of our relationship with you.
Applicable legal and regulatory requirements.
The need to resolve disputes or enforce agreements.
Legitimate business and operational requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it in accordance with applicable data protection requirements.
9. DATA SECURITY AND PROTECTION
Avila Naturalle is committed to maintaining appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Our security measures may include:
Access restrictions to personal information.
Appropriate password and account protection practices.
Secure systems for handling and storing information.
Confidentiality obligations for employees and authorised service providers.
Periodic reviews of our data protection and security practices.
Although we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We therefore encourage customers to take appropriate precautions when sharing personal information online.
10. YOUR DATA PROTECTION RIGHTS
Under applicable data protection laws, including the Nigeria Data Protection Act 2023, you have certain rights regarding your personal information.
These rights may include:
Right to be Informed: You have the right to know how and why your personal information is collected and processed.
Right of Access: You may request access to personal information we hold about you.
Right to Rectification: You may request that inaccurate, incomplete, or outdated personal information be corrected.
Right to Erasure: You may request the deletion of your personal information where applicable under the law.
Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances.
Right to Object: You may object to certain types of processing, including processing carried out for direct marketing purposes.
Right to Data Portability: Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format or request that it be transferred to another organisation.
Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
Right Relating to Automated Decision-Making: You have rights concerning decisions made solely through automated processing where such decisions produce legal or similarly significant effects, as provided by applicable law.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests. Some requests may be subject to lawful limitations or exceptions.
You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your personal information has been handled in violation of applicable data protection laws.
11. MARKETING AND PROMOTIONAL COMMUNICATIONS
Avila Naturalle may send customers information about new products, product launches, special offers, discounts, promotional campaigns, and other company updates.
Where required, we will obtain your consent before sending direct marketing communications.
You may opt out of promotional emails by using the unsubscribe option provided in the email or by contacting us directly.
For promotional messages sent through other channels, you may request to stop receiving such communications by contacting our Customer Relations Department.
Please note that opting out of marketing communications will not prevent us from sending important transactional or service-related messages, such as order confirmations, delivery updates, or essential notices.
12. THIRD-PARTY WEBSITES AND EXTERNAL LINKS
Our website may contain links to third-party websites, platforms, or services for your convenience.
These external websites operate independently and may have their own privacy policies and data protection practices.
Avila Naturalle does not control the privacy practices, security, or content of third-party websites and is not responsible for how they collect or use your personal information.
We encourage you to review the privacy policies of any external websites you visit before providing personal information.
13. CHILDREN’S PRIVACY
Our website and services are not intentionally directed at children under the age of 18 for the independent collection of personal information.
We do not knowingly collect personal information directly from children without appropriate consent or authorisation from a parent or legal guardian, where required by applicable law.
If we become aware that personal information has been collected from a child in circumstances that violate applicable data protection requirements, we will take reasonable steps to address the situation, including deleting the information where appropriate.
14. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
In certain circumstances, Avila Naturalle may use third-party service providers or technology platforms that process or store personal information outside Nigeria.
Where personal information is transferred outside Nigeria, we will take reasonable steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect the information.
Such safeguards may include contractual protections and other legally recognised transfer mechanisms.
15. CHANGES TO THIS PRIVACY POLICY
Avila Naturalle reserves the right to review, update, or amend this Privacy Policy from time to time to reflect changes in our business operations, website functionality, data protection practices, or applicable legal and regulatory requirements.
Any changes will be published on this page, together with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.
16. CONTACT US
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us through the following channels:
Company Name: Avila Naturalle Ltd.
Email Address: info@avilanaturalle.com
Telephone Number: 08127693839, 08084091555
Business Address: 42 Shobukola Street Off Adetayo Street, Freedom Gate Bus-stop , Ikotun Idimu Road Lagos, Nigeria
Website: www.avilaskincare.com
Please include “Data Privacy Enquiry” in the subject of your email to help us direct your request to the appropriate department.
We are committed to addressing legitimate privacy concerns and handling all data protection enquiries in accordance with applicable laws.