1. INTRODUCTION
Welcome to the official website of Avila Naturalle Ltd. (“Avila Naturalle”, “we”, “our”, or “us”).
These Terms and Conditions govern your access to and use of our website, products, services, and other related activities.
By accessing our website, browsing our products, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, please discontinue your use of our website.
These Terms and Conditions should be read together with our Privacy Policy and any other policies or notices published on our website.
2. ABOUT AVILA NATURALLE
Avila Naturalle Ltd. is a company engaged in the production, marketing, and distribution of skincare products, food products, supplements, and other related consumer goods.
We are committed to providing quality products and services while maintaining transparency, professionalism, and customer satisfaction.
All products and services offered through our website are subject to availability and the terms set out in this document.
3. ELIGIBILITY AND ACCEPTABLE USE
By using our website, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not engage in activities that may compromise the security, functionality, or integrity of our website.
You agree not to misuse our website, attempt unauthorised access to our systems, distribute harmful software, or engage in fraudulent activities.
We reserve the right to restrict or suspend access to our website where necessary to protect our business, customers, or systems, subject to applicable law.
4. PRODUCT INFORMATION AND AVAILABILITY
We make reasonable efforts to ensure that the information displayed on our website is accurate, current, and complete.
Product descriptions, images, ingredients, specifications, prices, and other details are provided to help customers make informed purchasing decisions.
However:
Product images may differ slightly from the actual product due to lighting, photography, or display settings.
Packaging and product presentation may change from time to time.
Product availability may vary depending on stock levels and distribution arrangements.
Certain products may be temporarily unavailable or discontinued.
We will take reasonable steps to communicate any material changes or unavailability affecting an order.
Nothing in these Terms and Conditions is intended to limit any consumer rights provided under applicable law.
5. PRODUCT USE AND SAFETY
Customers are responsible for reading and following the instructions, warnings, directions, and precautions provided on product labels and packaging.
Our skincare products, foods, and supplements should be used only for their intended purposes and in accordance with the instructions provided.
Customers should:
Review product ingredients before use, particularly where they have known allergies or sensitivities.
Follow the recommended directions for use.
Observe applicable storage instructions and expiry dates.
Seek appropriate professional advice where necessary, particularly before using supplements or products that may interact with existing health conditions or medications.
Product information provided on our website is for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.
Individual experiences and results may vary depending on factors such as personal circumstances, product usage, and individual sensitivities.
We do not guarantee specific results from the use of our products.
Customers should discontinue use and seek appropriate professional advice if they experience an adverse reaction.
6. PRICES AND PAYMENT
All prices displayed on our website are stated in Nigerian Naira (₦), unless otherwise indicated.
We make reasonable efforts to ensure that product prices are accurate and clearly displayed before purchase.
Prices may change from time to time. Any applicable delivery fees, taxes, or other charges will be disclosed before the customer completes the transaction.
Where online payments are available, payments may be processed through authorised third-party payment service providers.
Customers are responsible for ensuring that payment information provided is accurate and that sufficient funds are available to complete the transaction.
An order will be considered confirmed when the applicable payment and order verification requirements have been satisfied.
We will not intentionally charge customers for orders that have not been accepted.
7. ORDER PLACEMENT AND ACCEPTANCE
When you place an order through our website, you are submitting a request to purchase the selected products.
After receiving your order, we may send an acknowledgement confirming that the order has been received.
An order acknowledgement does not necessarily mean that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:
Product unavailability.
Incorrect or incomplete order information.
Suspected fraudulent or unauthorised transactions.
Errors in product descriptions or pricing.
Circumstances beyond our reasonable control.
Where an order has been paid for but cannot be fulfilled, we will notify the customer and arrange an appropriate refund or other resolution in accordance with applicable law.
8. DELIVERY AND SHIPPING
Avila Naturalle will make reasonable efforts to ensure that accepted orders are processed and delivered within the estimated delivery period communicated to the customer.
Delivery times may vary depending on the customer’s location, product availability, courier arrangements, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery details, including their full name, telephone number, and delivery address.
Where incorrect or incomplete delivery information causes a delay or failed delivery, the customer may be required to provide updated details and, where applicable, pay reasonable additional delivery charges.
We will communicate material delivery delays and provide updates where reasonably practicable.
Nothing in this section limits any rights customers may have under applicable consumer protection laws in relation to delayed, failed, or incomplete delivery.
9. CANCELLATIONS, RETURNS, AND REFUNDS
Avila Naturalle is committed to handling cancellations, returns, and refund requests fairly and in accordance with applicable consumer protection laws.
Customers may request cancellation of an order before it has been dispatched, subject to the circumstances of the transaction and applicable law.
Where an order has already been dispatched, cancellation may no longer be possible. However, customers may still have rights to return the product or obtain a refund where provided by applicable law.
A customer may be entitled to return a product or request a refund where:
The product is defective or damaged.
The product is unsafe or unsuitable for its intended purpose.
The product delivered does not correspond with the description or agreed specifications.
The wrong product was delivered.
Another circumstance arises in which a return or refund is required by applicable law.
Customers should contact our Customer Relations Department promptly after discovering an issue and provide their order details and relevant supporting information.
Where a return is accepted, we will communicate the applicable return process and any reasonable requirements.
Refunds will be processed using the original payment method where practicable, or another mutually agreed method, subject to applicable law.
Refund processing times may vary depending on the payment provider or financial institution involved.
Nothing in this section is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted.
10. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS
Avila Naturalle may offer promotional campaigns, discounts, special offers, giveaways, or other marketing activities from time to time.
Each promotion may be subject to specific terms and conditions, including:
The promotional period.
Eligible products.
Applicable discounts or benefits.
Minimum purchase requirements.
Product availability.
Any applicable exclusions or limitations.
Promotional offers are subject to the terms communicated for the particular campaign.
Where a promotion is subject to a limited period or quantity, the applicable conditions will be disclosed to customers.
Promotions will be conducted in accordance with applicable laws and regulatory requirements.
11. INTELLECTUAL PROPERTY
All intellectual property rights in our website and its content, including but not limited to:
Company names and logos.
Product names and packaging designs.
Photographs and product images.
Text, graphics, and marketing materials.
Website design and layout.
are owned by or licensed to Avila Naturalle Ltd., unless otherwise stated.
You may access and use our website for personal, non-commercial purposes.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit any content from our website without our prior written permission, except where permitted by applicable law.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment platforms, delivery services, or other external resources.
These services may be governed by their own terms and conditions and privacy policies.
Avila Naturalle does not control the operations or policies of third-party websites and is not responsible for their content or practices.
Customers are encouraged to review the relevant terms and policies before using third-party services.
13. LIMITATION OF LIABILITY
Avila Naturalle will exercise reasonable care in providing our products and services and maintaining our website.
To the extent permitted by applicable law, we will not be liable for losses arising from:
Misuse of our products or failure to follow product instructions.
Incorrect information supplied by customers.
Unauthorised access to customer accounts or devices resulting from circumstances beyond our reasonable control.
Temporary website interruptions or technical failures.
Delays caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for fraud, negligence, defective products, personal injury, or any other liability that cannot lawfully be excluded or limited.
Nothing in this section is intended to restrict the rights or remedies available to customers under applicable consumer protection laws.
14. INDEMNIFICATION
You agree to use our website and products responsibly and in accordance with these Terms and Conditions.
To the extent permitted by applicable law, you may be responsible for losses or claims arising directly from your unlawful use of our website, fraudulent activities, or infringement of our intellectual property rights.
Nothing in this section requires you to indemnify Avila Naturalle for losses resulting from our own unlawful conduct or any liability that cannot lawfully be transferred to you.
15. PRIVACY AND PERSONAL INFORMATION
Your privacy is important to us.
Our collection, use, storage, and protection of personal information are governed by our Privacy Policy.
By using our website, you acknowledge that you have been provided with access to our Privacy Policy.
We encourage you to review the Privacy Policy to understand how your personal information is handled.
16. FORCE MAJEURE
Avila Naturalle will not be held responsible for delays or failures in performing our obligations where such delays or failures arise from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, acts of government, civil unrest, strikes, disruptions to transportation, power failures, or other events that could not reasonably have been prevented.
Where such circumstances affect an order or service, we will take reasonable steps to minimise the impact and communicate relevant updates to affected customers.
17. CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right to review, update, or amend these Terms and Conditions from time to time.
Any changes will be published on this page, together with an updated effective date where appropriate.
Changes will not affect rights or obligations that have already accrued in respect of completed transactions, except where permitted by applicable law.
We encourage customers to review this page periodically.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions shall be governed by the laws of the Federal Republic of Nigeria.
In the event of a dispute, customers are encouraged to contact Avila Naturalle’s Customer Relations Department so that the matter may be addressed promptly and fairly.
Where a dispute cannot be resolved through direct communication, the parties may pursue appropriate remedies through the relevant regulatory authorities or courts of competent jurisdiction.
Nothing in these Terms and Conditions prevents a customer from exercising any legal right available under applicable law.
19. CONTACT INFORMATION
For questions, complaints, or enquiries relating to these Terms and Conditions, please contact us through the following channels:
Company Name: Avila Naturalle Ltd.
Email Address: info@avilanaturalle.com
Telephone Number: 08127693839,08084091555
Business Address: 42 Shobukola Street Off Adetayo Street, Freedom Gate Bus stop Ikotun-Idimu Road Lagos Nigeria
Website:www.avilaskincare.com
Please include “Terms and Conditions Enquiry” in the subject of your email to help us direct your enquiry to the appropriate department.