At Avila Naturalle Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information whenever you visit our website, purchase our products, or interact with us through any of our communication channels.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Account login information
- Order history
- Customer support communications
Payment Information
Payments are processed securely through trusted payment providers. We do not store your debit or credit card details on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and similar technologies
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify payments
- Provide customer support
- Recommend products suitable for your skincare needs
- Respond to enquiries
- Send order updates
- Send promotional emails and SMS (where you have agreed)
- Improve our website and customer experience
- Detect fraud and enhance security
- Comply with legal obligations
3. Marketing Communications
If you subscribe to our newsletter or promotional offers, we may send you updates about:
- New product launches
- Discounts
- Anniversary promotions
- Wellness tips
- Exclusive offers
You may unsubscribe at any time by clicking the unsubscribe link or contacting us.
4. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Understand visitor behaviour
- Measure marketing campaign performance
You can disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
- Payment service providers
- Delivery and logistics partners
- IT service providers
- Marketing service providers acting on our behalf
- Government authorities where required by law
All third parties are required to protect your information.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to use commercially acceptable security measures, no internet transmission is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders
- Meet legal obligations
- Resolve disputes
- Maintain business records
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Object to certain processing activities
- Request a copy of your personal information
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our products and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Avila Naturalle Limited
Website: www.avilaskincare.com
Email: info@avilanaturalle.com
Customer Care:
+234 812 035 4836
+234 812 769 3839
We are committed to protecting your privacy and handling your personal information responsibly.